COVID-19 Update on Jones College classes, operations & events
Jones College

eLearning


Canvas


How to Access your Online Classes

Canvas is the management system used at Jones to access online classes. To access Canvas please log into your myJones account and click the link under LaunchPad section for Canvas login.

If for some reason you are unable to access myJones you may access the login directly using the link below A link to the Canvas Student Guide, created by the Canvas Team is a great tool to help you throughout your course.

Username: Your full Jones email address, first letter of first name full last name last four of ID number @jcjc.edu (ex: jdoe1234@jcjc.edu.")


Password: jcjc last 4 of social security number Example: jcjc####

Canvas Support

Phone

You can reach us by phone 24/7/365. We’re always here. If you happen to dial us
while everybody is on the phone with someone else, you can leave a voicemail and we’ll get right back to you.

Call: 855.308.2755

Webform

We’ll provide a first response to these within an hour.

This is the best way to file a ticket with us. Why? Canvas grabs a bunch of relevant error / browser information and includes it with the ticket for you. 

Chat

Click the “Help” button in the upper right-hand corner of Canvas

Choose “Chat With Canvas Support” from the menu that appears

Click the “Find someone to chat with” button on the page to which you’re directed 

Email

You may need to file a ticket by email sometimes. Send your message to:

support@instructure.com.